Delete your Masar account
You can delete your Masar account at any time. Deletion is final and cannot be undone.
From the app
- Open the Masar app and sign in.
- Go to «Account».
- Tap «Delete account» and confirm.
Without the app
If you no longer have the app, enter the phone number registered with Masar. We will call that number to make sure it is yours, then delete the account within 7 days.
What is deleted from the app
- Your phone number on the account, and your name or shop name.
- Your photo and captain documents (ID, licence, vehicle photo).
- Push tokens, notifications and every signed-in session.
- Your orders still in the market, which are cancelled.
What we keep
We keep financial records and completed-order records only as much and as long as the law requires. We also keep an encrypted copy of the data that identifies your account and of your documents for one year from the deletion, for legal purposes (fraud prevention, disputes and requests from the competent authorities). Only the operator of the app can open it, and it is then deleted permanently, as explained in the Privacy Policy.
An account cannot be deleted while an order is in progress with you or for you; finish or cancel it first.